Bell Travel Service has been connecting Bangkok and Pattaya since 1995, establishing itself as one of Thailand’s most trusted transportation providers for both locals and tourists. Operating for nearly three decades, this family-owned company specializes in comfortable, affordable bus services between Thailand’s bustling capital and its famous beach resort destination of Pattaya.
Overview of Bell Travel Service
Company Background
Founded in 1995, Bell Travel Service has spent nearly 30 years perfecting shuttle coach travel in Thailand. Based in Bangkok’s Bang Na District at 321 Bangna-Trad Road, the company has earned a stellar reputation among locals and tourists alike through its commitment to convenience, safety, and reliable service.
Key Company Information:
- Established: 1995
- Main Office: 321 Bangna-Trad Road, Bangna, Bangkok
- Pattaya Office: 6/14 Moo 6 North Pattaya Rd. Nakluea, Bang Lamung, Chonburi
- Primary Routes: Bangkok ↔ Pattaya, Suvarnabhumi Airport ↔ Pattaya, Bangkok ↔ Hua Hin
- Contact: 066-114-3291, info@belltravelservice.com
Service Philosophy
Bell Travel Service operates with a mission to simplify travel between Bangkok, Pattaya, and Hua Hin seamlessly. Their focus on sustainability, passenger comfort, and operational efficiency has made them a go-to option for those seeking hassle-free travel with professional service standards.
Routes and Services
Primary Route Options
1. Suvarnabhumi Airport to Pattaya
- Schedule: Daily departures every 2 hours from 05:30 to 18:30
- Price: THB 250-330 (depending on direction)
- Duration: Approximately 2 hours
- Service Type: Bus + Van (hotel drop-off included)
2. Bangkok City to Pattaya
- Schedule: Three daily departures at 08:30, 12:30, and 16:30
- Price: THB 395
- Duration: Approximately 3 hours
- Service Type: Van + Bus + Van combination
3. Suvarnabhumi Airport to Hua Hin
- Schedule: Multiple daily departures from 06:30 to 18:30
- Price: THB 325
- Duration: Approximately 4 hours
- Service Type: Direct bus service
Service Types Explained
Shared Transfers: The most popular and economical option, shared transfers use a combination of vehicles to provide door-to-door service. For Bangkok to Pattaya routes, this typically involves:
- Van pickup from Bangkok hotel
- Transfer to large 40-seater air-conditioned coach
- Comfortable journey to Pattaya
- Van transfer to final hotel destination
Private Transfers: Available for groups or travelers seeking maximum flexibility, private transfers offer:
- Custom pickup and drop-off locations
- Flexible timing (24/7 availability)
- Choice of vehicle size (mini-van to coach)
- Direct routing without multiple stops
Fleet and Facilities
Vehicle Standards
Coaches: Modern, air-conditioned 40-seater buses featuring:
- Comfortable reclining seats with ample legroom
- Onboard toilet facilities
- No-smoking policy
- Regular maintenance for safety compliance
- Wi-Fi availability on most routes
Mini-Vans: Air-conditioned vehicles accommodating up to 10 passengers:
- Ideal for hotel pickup and drop-off services
- Private transfer options available
- Professional drivers with extensive local knowledge
Safety Standards
Bell Travel Service maintains rigorous safety protocols:
- Daily alcohol testing for all drivers
- Mandatory speed limit compliance
- Phone usage restrictions (emergency only with Bluetooth)
- Regular vehicle maintenance and inspections
- Comprehensive insurance coverage included
Booking Process and Options
Online Booking System
Website Booking: Available through belltravelservice.com
- User-friendly interface with real-time availability
- Secure payment processing via K-Payment Gateway
- E-ticket system (no printing required)
- Automatic confirmation emails
- 15-minute booking time limit to complete transaction
Third-Party Platforms:
- BusOnlineTicket.co.th
- 12Go.asia
- Bookaway.com
- Various hotel and travel agent partnerships
Booking Tips and Recommendations
Advance Booking Benefits:
- Guaranteed seat availability during peak seasons
- Same pricing as walk-in tickets
- Ability to select preferred departure times
- Convenience of online payment
Walk-In Purchasing:
- Available at Suvarnabhumi Airport Level 1, near Gate 8
- Pattaya Bus Terminal on North Pattaya Road
- May have limited availability during high-demand periods
- Cash and card payments accepted
Payment and Pricing
Standard Fares:
- Suvarnabhumi to Pattaya: THB 250
- Pattaya to Suvarnabhumi: THB 330
- Bangkok Hotel to Pattaya Hotel: THB 395
- Airport to Hua Hin: THB 325
Additional Costs:
- Hotel drop-off in extended areas: THB 100
- Extra baggage (beyond 1×20kg + 1 personal bag): Additional fees apply
- Booking convenience fees on some platforms: THB 20-50
Terminal Locations and Facilities
Bangkok Locations
Suvarnabhumi Airport:
- Meeting Point: Level 1, near Gate 8 (Arrivals on Level 2)
- Operating Hours: 05:30 – 20:00 daily
- Facilities: Ticket counter, waiting area, luggage storage
- Instructions: Take escalator/elevator down one floor from arrivals
Bell Travel Bangkok Office:
- Address: 321 Bangna-Trad Road, Bangna, Bangkok
- Function: Transfer point for hotel pickup services
- Parking: Available for private vehicle users
Pattaya Locations
Pattaya Bus Terminal:
- Address: North Pattaya Road, inside Pattaya Bus Terminal complex
- Shared Location: Same building as Roong Reuang Coach services
- Facilities: Ticket counter, waiting area, parking lot
- Local Transport: Easy motorbike taxi and songthaew access
Customer Experience and Reviews
Positive Feedback Highlights
Service Quality:
- Comfortable, air-conditioned vehicles
- Professional, experienced drivers
- Reliable scheduling and punctuality
- Convenient hotel pickup/drop-off service
- Affordable pricing compared to taxis
Convenience Factors:
- Easy online booking system
- Multiple daily departure options
- Door-to-door service availability
- No need for multiple transport connections
Common Concerns and Solutions
Booking Challenges:
- Website functionality issues occasionally reported
- Limited English customer service
- Solution: Use third-party booking platforms or book in advance
Peak Season Availability:
- High demand during holidays and weekends
- Buses may sell out, especially for popular departure times
- Solution: Book 1-2 days in advance during busy periods
Communication Issues:
- Driver punctuality expectations may vary
- Language barriers with some staff
- Solution: Arrive 15 minutes early for pickups, have hotel details written in Thai
Practical Travel Tips
Preparation Recommendations
Before Booking:
- Verify your hotel is within the service area
- Check departure times against your schedule
- Consider traffic conditions for Bangkok pickups
- Have backup transportation options for peak travel days
Packing Guidelines:
- 1 checked bag (maximum 20kg) included
- 1 personal bag allowed
- Extra bags subject to additional fees
- Keep essential items in carry-on luggage
Airport Transfer Strategy
From Suvarnabhumi:
- Allow 60-90 minutes for immigration and baggage collection
- Book departure 2-3 hours after flight arrival
- Have confirmation email readily available
- Locate Bell Travel counter on Level 1 before departure time
To Suvarnabhumi:
- Book departure 4-5 hours before international flights
- Account for Bangkok traffic during rush hours
- Confirm pickup time with hotel reception
- Keep passport and boarding pass accessible
Comparisons with Alternative Transport
Taxi Services
- Cost: THB 1,200-1,500 (significantly more expensive)
- Convenience: Direct door-to-door service
- Time: Similar journey time but no hotel transfers needed
- Best For: Urgent travel or large luggage requirements
Public Bus Options
- Cost: THB 130-180 (cheaper but limited service)
- Convenience: No hotel transfers, terminal-to-terminal only
- Frequency: Less frequent departures
- Best For: Budget travelers comfortable with additional local transport
Private Car Rental
- Cost: THB 1,500-2,500+ per day plus fuel and tolls
- Convenience: Maximum flexibility and privacy
- Requirements: International driving license, navigation skills
- Best For: Extended stays or multiple destination visits
Special Considerations
Peak Season Planning
High Demand Periods:
- Thai New Year (Songkran): April 13-15
- Christmas and New Year holidays
- Chinese New Year celebrations
- Long holiday weekends
Booking Strategy:
- Reserve tickets 3-5 days in advance
- Consider alternative departure times
- Have backup transportation plans
- Monitor availability on multiple platforms
Group Travel
Large Groups (10+ people):
- Contact Bell Travel directly for group rates
- Consider private charter options
- Book well in advance for guaranteed seats
- Coordinate pickup locations efficiently
Accessibility and Special Needs
Current Limitations:
- Limited wheelchair accessibility
- No specific elderly or disabled passenger services
- Standard coach seating only
Recommendations:
- Contact company directly for special needs
- Consider private transfer options for mobility issues
- Book aisle seats when possible for easier movement
Future Developments and Updates
Service Improvements
Technology Integration:
- Enhanced online booking platform
- Real-time tracking capabilities
- Mobile app development
- Digital payment expansion
Route Expansion:
- Potential new destinations based on demand
- Increased frequency on popular routes
- Seasonal special services
- Partnership development with hotels and attractions
Sustainability Initiatives
Environmental Responsibility:
- Modern, fuel-efficient vehicle fleet
- Route optimization for reduced emissions
- Eco-friendly practices promotion
- Support for sustainable tourism development
Conclusion
Bell Travel Service Pattaya represents nearly 30 years of reliable transportation service between Thailand’s most important urban and resort destinations. With competitive pricing starting at THB 250, comprehensive route coverage, and a strong safety record, the company offers an excellent balance of affordability, convenience, and comfort.
For travelers seeking hassle-free transportation between Bangkok and Pattaya, Bell Travel Service provides a proven solution with hotel pickup/drop-off services, multiple daily departures, and professional operations. While some minor challenges exist around peak season availability and website functionality, the overall value proposition makes it an excellent choice for both budget-conscious and comfort-seeking travelers.
The combination of airport connections, city center services, and competitive pricing positions Bell Travel Service as a practical alternative to expensive taxi services while offering more convenience than basic public bus options. For first-time visitors to Thailand or experienced travelers looking for reliable intercity transport, Bell Travel Service continues to deliver on its nearly three-decade promise of connecting Thailand’s most popular destinations safely and affordably.
Whether you’re arriving at Suvarnabhumi Airport and heading straight to Pattaya’s beaches, or planning a multi-city exploration of Thailand’s coastal and urban attractions, Bell Travel Service provides the transportation foundation for a successful Thai adventure.